Terms and Conditions

Clapham Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Clapham Man and Van provides man and van, removal, delivery and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below:

1.1 Client means the individual, business or organisation that requests or pays for the services.

1.2 Services means any removal, man and van, loading, unloading, packing, unpacking, delivery, transportation, or related services provided by us.

1.3 Vehicle means any van or other vehicle used by us to perform the services.

1.4 Goods means all items, belongings, furniture, equipment, boxes and other property entrusted to us for the purposes of the services.

1.5 Contract means the legally binding agreement between the client and Clapham Man and Van, comprising these Terms and Conditions and the booking confirmation.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial clients, including local moves, smaller relocations and transport of goods within the United Kingdom.

2.2 Unless expressly agreed in writing, the services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, removal of doors or windows, or specialist lifting requiring equipment such as cranes.

2.3 We reserve the right to make reasonable changes to the allocation of vehicles, team size and timing of arrival, provided that the overall service description and agreed date remain substantially the same.

3. Booking Process

3.1 Bookings may be requested by the client via our online forms or in writing. A booking is not confirmed until we have provided a written or electronic confirmation setting out the key details of the service, including the date, expected time window, locations and charges.

3.2 The client is responsible for providing accurate information when requesting a quote or making a booking. This includes, but is not limited to, the addresses, access details, parking conditions, property type, approximate volume of goods, and any special items.

3.3 Quotations are based on the information supplied by the client. If, on arrival, the actual work required differs significantly from what was described, we reserve the right to adjust the price, require additional time or vehicles, or decline to carry out some or all of the services.

3.4 Any estimated time for completion of the services is given in good faith based on normal conditions, but it is not guaranteed. Factors such as traffic, weather, parking issues, access restrictions and unforeseen difficulties can affect timing.

4. Prices and Payment Terms

4.1 Prices may be quoted as a fixed fee for the described work or on an hourly rate basis with a minimum charge. The basis of the price will be stated clearly at the time of booking.

4.2 Unless otherwise agreed, all charges are exclusive of any applicable congestion charges, tolls, parking fees or ferry charges. These costs, where incurred in connection with the services, will be payable by the client in addition to the quoted price.

4.3 We may require a deposit to secure the booking. The deposit amount and due date will be confirmed at the time of booking. Bookings are not guaranteed until the deposit has been received by us.

4.4 The balance of the charges is usually payable on completion of the services on the same day, unless an alternative arrangement has been agreed in writing in advance.

4.5 We reserve the right to charge interest on overdue sums at the statutory rate from the due date until payment is received in full.

5. Cancellations and Amendments

5.1 If the client wishes to cancel or amend a booking, they must notify us as soon as possible in writing or via the method used to make the booking. The date and time of receipt of the notice will determine any cancellation charges.

5.2 Cancellations made more than 7 calendar days before the service date may be made without cancellation fee, although any non-refundable third party costs already incurred may still be payable.

5.3 Cancellations made between 7 and 2 calendar days before the service date may incur a cancellation fee of up to 50 percent of the quoted price or deposit, at our discretion.

5.4 Cancellations made less than 48 hours before the agreed arrival time or failure by the client to be present or to provide access at the agreed time may be treated as a same day cancellation. In such cases, up to 100 percent of the quoted price may be charged.

5.5 If the client seeks to change the date, time, addresses or scope of work, we will endeavour to accommodate the request but cannot guarantee availability. Additional charges may apply where the amendment affects the cost of providing the services.

6. Client Responsibilities

6.1 The client must ensure that adequate access is available at each address, including suitable parking for the vehicle as close as reasonably possible to the entrance. Any parking restrictions or permits required must be communicated in advance.

6.2 The client is responsible for obtaining and paying for any permits, suspensions, or approvals required to carry out the services, unless otherwise agreed.

6.3 All goods should be packed safely and appropriately in suitable boxes or containers unless we have expressly agreed to provide packing services. Fragile or delicate items must be clearly marked and, where possible, packed separately.

6.4 The client should ensure that all valuables, important documents, money, jewellery and irreplaceable items are kept with them and not included in the goods unless we have agreed in writing to transport such items and they have been declared to us.

6.5 The client must be present, or arrange for a representative to be present, at both the collection and delivery addresses to direct the services and confirm that all goods have been loaded and unloaded to their satisfaction.

7. Excluded and Restricted Items

7.1 We do not transport hazardous, illegal, flammable or explosive materials, including but not limited to fuel, gas cylinders, paint thinners, chemicals and firearms.

7.2 We may decline to move items that in our reasonable opinion present a risk to health and safety, may cause damage to the vehicle or property, or cannot be moved safely without specialist equipment.

7.3 We reserve the right to refuse to carry pets or live animals.

8. Waste and Disposal Regulations

8.1 We are not a waste disposal company. General household rubbish, construction waste and materials intended for tip or recycling centre disposal will not be removed unless this has been expressly agreed in advance and forms part of the quotation.

8.2 Where we agree to remove waste or unwanted items, it is the responsibility of the client to ensure that such waste is lawful to transport and dispose of and that they have the right to authorise its removal.

8.3 All waste removal and disposal will be carried out in line with applicable UK waste regulations. We may decline to remove items that appear to be hazardous, contaminated or subject to separate disposal controls.

8.4 Any additional costs incurred in lawful disposal, including recycling centre fees or specialist disposal charges, will be payable by the client in addition to the base service charges.

9. Liability and Limitations

9.1 We will take reasonable care when handling, loading, transporting and unloading the goods. However, our liability is subject to the limitations set out in this section.

9.2 We are not liable for loss or damage arising from normal wear and tear, inherent defects in the goods, inadequate or improper packing by the client, or circumstances beyond our reasonable control such as weather, traffic, acts of third parties or public authorities.

9.3 We are not liable for loss of profits, loss of business, loss of opportunity or any indirect or consequential loss, whether arising in contract, tort or otherwise.

9.4 Our total liability for loss of or damage to goods, however arising, shall not exceed a reasonable replacement value for the affected items and may be further limited by any specific caps or exclusions agreed in writing at the time of booking.

9.5 We shall not be liable for any loss or damage to items that we have advised cannot be safely moved, or which the client has chosen to have moved against our advice.

9.6 Any damage to property such as walls, floors, doors or fixtures must be reported to us as soon as reasonably practicable and in any event within 48 hours of completion of the services. The client must allow us a reasonable opportunity to inspect any alleged damage.

9.7 The client is responsible for checking that no goods have been left behind before the vehicle departs the collection address and that all intended goods have been unloaded at the delivery address. We are not responsible for items claimed to be missing after completion of the move, unless there is clear evidence of loss while in our care.

10. Insurance

10.1 We maintain insurance appropriate for a man and van and removal service provider in the United Kingdom. Details of cover may be provided on request.

10.2 The client is encouraged to consider taking out their own insurance for valuable or fragile goods, or to confirm that their existing household or business insurance provides adequate cover for goods in transit.

11. Delays and Force Majeure

11.1 While we aim to arrive and complete work within agreed time windows, we cannot be held responsible for delays arising from events outside our reasonable control, including but not limited to heavy traffic, road closures, breakdowns, accidents, extreme weather or industrial action.

11.2 Where a delay occurs, we will take reasonable steps to keep the client informed and to complete the services as soon as practicable. A delay in performance caused by such events will not entitle the client to terminate the contract or refuse payment for services already provided.

12. Complaints and Claims

12.1 If the client is unhappy with any aspect of the services, they should raise the issue with our team on the day so that we have the opportunity to address it immediately where possible.

12.2 Any subsequent complaint or claim should be submitted to us in writing as soon as reasonably practicable, providing full details of the issue, including dates, addresses, a description of the goods or damage, and supporting evidence where available.

12.3 We will investigate complaints in good faith and may request further information or photographs. The client agrees to cooperate fully with any investigation.

13. Data Protection

13.1 We will use personal information provided by the client solely for the purpose of administering the booking, delivering the services, handling payments and managing any related communications.

13.2 We will take reasonable steps to protect personal data and will not sell or share it with third parties except where necessary to perform the contract, comply with legal obligations or enforce our rights.

14. Termination

14.1 We may terminate the contract or suspend the services with immediate effect if the client fails to pay any sum when due, provides misleading information, behaves abusively or violently towards our staff, or otherwise seriously breaches these Terms and Conditions.

14.2 Where we terminate due to the client’s breach, any deposit or prepayment may be retained and additional reasonable costs incurred may be charged.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any contract between the client and Clapham Man and Van are governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.

16.3 The client may not assign or transfer their rights or obligations under the contract without our prior written consent.

16.4 These Terms and Conditions apply to each booking and represent the entire agreement between the client and Clapham Man and Van in relation to the services, superseding any prior understandings or representations, whether oral or written.